Avoid Discovery with your LIFE!! Its an impersonal trap and detrimental to your health

I am fed up dealing with emails that gets escalated with feedback only a week later.

This company is way too big for its shoes.

I am a Discovery Life policy holder with Vitality. Life has been good to me.

But I then joined my husband's Discovery Medical Aid as dependent.

Without signing or applying, they decide to integrate my life and health policies. That's policy, unfortunately! Watch out if your health deteriorates!

BUT they load my husband and his son onto my VITALITY platform without them been vitality members EVER. I thought Vitality is an optional luxury product!!!

Whats more, my Vitality is linked to my LIFE policy and they are not even dependents on my life policy, yet I get to pay for their vitality membership without my knowledge AND they create thus a family points system, which make it impossible to increase my vitality status to their so called 25 % cashback levels, as an individual alone. I was a Gold member when I started 2 years ago.

Then when we play with and have our Health screens done at Clicks, with our Health plan paying for it, they are unable to locate it (already for a month) despite numerous phone calls and "ESCALATIONS" , and my status stays at bronze.

No one from Vitality or Health or Life can advise me to maybe go to the sister and load the reports manually even. ...which is an option, probably....who knows???? NO. They keep you on a line and the one says I need to call the other department or send an email which will be answered in 4 -5 working days.

I needed to book Kulula flights and am blocked by their pathetic administration.

They are quickly to integrate and put people on my vitality status but do not have systems in place to allocate points and manage the combined points.

And you do not have a friend in them, for you only get through to a pathetic call centre, who cant do anything themselves, they escalate everything to a back office who takes months to decide what to do with a query and can not even judge a situation by its color, and have no humane approach to individual problems and are totally indifferent even if there is company mistakes made due to poor communication !!!

No one knows a head office number where you can talk to someone personally, and no broker can offer ANY help with Vitality problems.

Its the most inefficient and impersonal system I have ever come across and definately only works one ones nerves....not your health.

The banks treat us better with no fuss ebucks coming into your bank account with no questions asked.

The only sufficient service Discovery Vitallity offers is their smoothies HAHAHHAHAHHAHHAH

My advise: dont get reeled in. Except if they take on a more personal approach. I am shaking of emotion as I am writing this publication.. Dr Ilse Joubert Kotze