AUTOMATED RESPONSES BUT NO ACTION

Since the beginning of the year (after I had done my medical tests) I have been waiting for Vitality to update my medical results to complete my Vitality Age. They have allocated me the points for having the tests done, but can't seem to update my questionnaire results. I have sent numerous emails, but every time I get an automated response, assuring me that they appreciate my concerns and will look into my problem, to no avail. <br> <br> Why even bother to do anything to improve your Vitality status when it doesn't help?! <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp; Vitality Mall by Hellopeter.com)</em></div>