Arrogant team and leadership

i activated vitality and enquired about my gym benefit and was told that since i am moving from momentum the fee will be waived, i confirmed this with this sales agent and the informed him that i will be going to the gym to activate the membership, he assured me all is well. I got to the gym and was told vitality is inactive, i called vitality it was activated and assured gym is also fine and fee will be waived, i even ensured that this is confirmed on the recoded line, went to the gym and was told there is a fee reflecting, called vitality and spoke to a lady by the name of Mabu, who was very arrogant and i then asked to speak to a team leader she told me they're in a meeting and they will call as soon as the meeting is over, no such thing happened and when i called at around 5 pm the phone just rang no one answered and today i spoke to 3 agents and none of them could assist or get me a team leader on top of that i was made to hold on the line for 15 minutes with no help, Beverley and the rest sounded very snotty and arrogant. I just needed to speak to a team leader and was just like asking to speak to God! what a useless call centre and arrogant staff...7 days later I'm still wai