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Shrian R

1 reviews | Active since Aug 2009

02 Mar 2017, 09:36

Archaic method for Fitness device point allocation

<p>In line with my goal of becoming more heathly and leveraging this to boost my Discovery Vitality status, I recently purchased an approved fitness device so that I can sync workouts to Discovery's system and accumulate points for doing so.</p> <p>Last night I completed a fantastic workout and tried my device out for the first time, and recorded 4 different workouts in the space of an hour.<br />As soon as I got home, I synched my workouts, eager to see my point balance increased.<br />To my disdain, I see that none of the 4 workouts which were uploaded qualified for points.</p> <p>Upon further inspection, I realized that the reason for this is that each one was under 30 minutes.</p> <p>So Discovery, with all your complex systems in place, I find it impossible to believe that your developers are not smart enough to build a system which can add time on multiple workouts done in succession. Each workout is timestamped so it is very clear what time and date it began and ended.</p> <p>Due to your system being inherently dumb, I need to turn dumb down my workout programs so that your system sees the pre-requisite of a minimum 30 minute workout being met.<br />Really, I am beside myself trying to figure out how I've just bought a smart device and I have use less of it's functionality.</p> <p>Can someone explain this to me and at the very least reward me my due points for last night's workout.<br />At 946 kcal burned, it is well deserved to say the least.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply02 Mar 2017, 15:47
Official

Good Day Shrian,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team