Approach with extreme caution

I signed up for the free trial of Discovery health, but still saw a deduction on my payslip for vitality health. It would of been understood if I signed up for vitality through my company, but I signed up for the free trial on my own using the Discovery website from home. I did not express interest through my employer that I want Vitality Health.

I have raised a query on 05/02/2024 after seeing the deduction on my payslip. Today is the 13/02/2024 and today I received notification that they are "investigating" to process the refund. I fail yo understand what is being investigated. I signed up on my own, not through the company. I supp**** the banking credentials that is to be debited, yet the company failed to adhere to that agreement. Now I have to wait? For more than 5 working days? And still receive feedback that the issue is being investigated??? So I did everything by the book and still being incorrectly debited and I have to wait more than a week to get my money back?

Adding on, I started my discovery car insurance policy on 01/01/2024 and was not able to install my drive sensor due to the systems at TW&T that are linked to Discovery were offline. I wasted 3 trips to TW&T, which is the equivalent of 3 trips to work in terms of petrol. Not once was I flagged by Discovery to notify my that the systems linked to TW&T were down. I did not receive a rebate for the days the systems to install the drive sensor was down.

I cannot support a company that does not deliver on its promises.

If you are supplying a service/product, I would understand if there is the odd defect, but not across vitality health, drive and also the banking system. The concept of all Discovery products are beautiful on paper, but what I experienced so far is nothing short of drinking bin juice for breakfast. At this rate I will be moving my car insurance, banking and medical aid as soon as my discovery credit card has been paid up, which will be in the next 2 months. Approach Discovery with extreme caution.

I would give 0 stars, but HelloPeter does not allow for 0 stars to be given, so enjoy the free star, unlike the "free trial" for discovery health that my money was taken for.

All I want is for this issue to be resolved, not for a semi silver tongue individual to explain to me what is currently happening. I have had enough.