Apple Watch Workouts not Syncing to DISCOVERY APP

I contacted the vitality call center numerous of times with regards to my workouts not updating to my discovery app. Discovery Vitality admitted that it is a problem on their side and it will be resolved on the 2016-02-17. I attend gym 4-5 per week and my its very hard to achieve my weekly goal because my workouts doesn't synchronized correctly. This is very frustrating and the app just doesn't work correctly, sometimes it records my steps and the next day it automatically deletes my steps. I contacted the call center today 2016-02-19 and i spoke to Phillip, i explained to him the issue he advised me to send my workouts manually via email, i asked if i can speak to the manager but he stated that there was no manager at the moment but he will log a call for the manager to get back to me. This is really bad customer service, you guys promised me numerous times to contact me back but no one from your company have ever phoned me back! Please get back to me ASAP!!