Apple watch workout points not allocated poor customer service

<p>I emailed Discovery on 14th may regarding an outdoor run done on 11th May for 31:42 minutes and average heart rate 164BPM, only 100 points were awarded instead of 300 points for a 30+ minutes vigorous workout. I sent 5 emails two of them contained screenshots of the health app and apple watch app showing that the workout is synced with the health app. Each time I received a responce that they are investigating the matter. Today, 10 days after my first email I received an email asking for screen shots and asking weather I sync data ot the Discovery app! Don't you think if it wasn't synced there will be no points allocated at all? If I am receiving points for workouts done after the one I am inquiring, don't you think the app has been synced? i have already sent two emails with screenshots, I also sent them to your FB page and was promised feeedback. Why are you not awarding the points well earned? A vigorous workout for 30+ min should be awarded 300points, not 100! I have already sent all the supporting screenshots, do not ask me for them again, instead read your emails and allocate the corect points. I also do not need an explanation how the points are allocated, but you can explain to your vitality customer service team how to read and provide adequate responce.</p> <p>Screenshots were sent on 14th may and 19th May</p> <p>ref number: ***</p> <p>MailRef#***#</p> <p>MailRef#***#</p> <p>MailRef#***#</p> <p>MailRef#***#</p> <p>MailRef#***#</p> <p>WRefNo#***#</p>