WO
Werner O

1 reviews | Active since May 2014

10 Dec 2015, 07:57

Apple watch ****

So after getting my watch, and tracking my step for a week and gyming i did not get any points for tracking my steps.<br> Then contacting them 3 times i got answers and i still dont even know if it is correct.<br> <br> I was told you can not get points for Gyming and Tracking steps at the same time, which WAS NEVER MENTIONED to us by discovery. They told us you can get extra points if you have the device, which is clearly not correct. They said<br> <br> So now when i reach the max points of 1200 a week, i wont be able to just gym 7 times a week, i will have to do park runs which no one can always get the time for, meaning you will never reach your goal.<br> <br> I was planning on gyming and also running to get points for steps, but now they say you cant, so it make the devices useless. <br> <br> So getting the Device is just a **** as you can only get points either from the device or the gym.<br> <br> I would like for a Vitality Specialist to Contact me with the correct details on how the device works, not just a call center agent.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply10 Dec 2015, 11:44
Official
Hello Werner19,

Thank you for your comment and for bringing this matter to our attention.

We have referred this query to one of our Vitality Device Specialists to contact you and resolve.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality