Apple Watch offer

I Received my proof of payment code only to hear from the iStore in Cavendish that it has already been redeemed. Rather embarrassing when you are standing there and Have other people come in and claim their watches without any hassle. <br> <br> I spent 90 minutes on the phone with Vitality yetserday to na avail. I had to repeat the details of the problem over and over until it was finally grasped by a manager named Nklanyezi. Yet I am receiving ZERO feedback unless I phone Vitality, hold on for 15minutes waiting for someone to answer and praying that Nkanyezi is available.<br> <br> What's going on Vitality?