Apple watch fiasco with Vitality

<p>I made the stupid mistake of getting my wife an apple watch through Discovery. I am now being double debited ,twice! I have called them on more than 10 occassions since early July and, despite sending all corrospondence to at least two different divisions, I am still waiting for any form of reply from them, except for two automated emails saying my query has been resolved, which is has not! I am now sitting on the phone waiting to talk to anyone in management to try and get this resolved. Their call centre is a joke as you do not get responses or solutions. We have Insurance, medical and Vitality through this company but they don't care about service levels so will be reviewing all my interests in Discovery. Problem is they appear to be a compnany who doesn't give a damn.</p>