sS
shaun S

1 reviews | Active since Dec 2016

11 Apr 2017, 14:56

Apple Watch Fiasco

<p>We activated the Apple watch benefit with Discovery and ordered a pink Apple watch. When she received it, she contacted discovery to let them know that she was pregnant and if there are any additional benefits related to the goals that need to be met with the watch.</p> <p> </p> <p>She was told that she would get double points and should not worry. We went about our business and 2 weeks ago I received a debit for the watch. She told me she had missed her goal one week which I assumed was the reason. Three days ago I received another message stating the goal had been missed again which we checked and it was not the case.</p> <p> </p> <p>I queried this with Discovery who promptly informed me that the watch should actually have been transferred to my wifes profile and that it was past the initial 60 days so they are unable to transfer it now. This means that I either have to wear the pink watch myself or just end up paying the full amount.</p> <p> </p> <p>Discovery you make me sick, the once pleasant company to be a part of has become a bunch of greed mongers, thank you for making this experience as unpleasant as possible.</p> <p> </p> <p>I also want to add that I enquired about a fitness device for non apple users which was met with an aggresive response from the support team.</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply11 Apr 2017, 17:21
Official

Good day Shuan

thank you for contacting us.

We have escalated with our team to address your concerns.

Regards,

Vitality Team

sS
shaun S's update12 Apr 2017, 14:50
Reviewer Update

Two lengthy conversations later, they will not make an exception to change this. The first person who called had to call me back because they are not sure where the information is on the site. The second person was prepared for this and took me through various pages to find this information.

While it may have been an oversight on my part, there is a 60 day window to transfer the device (which costs R600!) but they also take 60 days to bill you if you dont transfer it. So essentially, if you dont transfer it and eventually query it, it's too late!!!

Discovery, you will be seeing a transfer from me, everything away from you.