1 reviews | Active since Nov 2009
apple watch billing issues
<p>Hi,</p> <p> </p> <p>Second complaint regarding this and i am still not a satisfied customer!</p> <p> </p> <p>I have emails where active rewards have mentioned i owe amounts of R184.34 for not acheiving all my goals.</p> <p>Emails received on 6 August and 1 September and on the 12 August i got an email stating i missed a billing cycle and the amount is R122.90 - how do the amounts even add up?</p> <p>Then no notification of failed payments for each of the above - but one on 22 September for the amount of R245.79 which is for the folling month due to unpaid amounts.</p> <p> </p> <p>I have requested this amount and was told it is made up of R184.34 + R122.90 + R122.90 + R245.79 = R675.93</p> <p>I agree with this amount, but this is not what discovery have mentioned in the emails of penalties, their amounts differ!</p> <p> </p> <p>I requested via email on 28 Sept for banking details in order to arrange for a transfer to be done for the penalties and i am still awaiting this info.</p> <p> </p> <p>6 Oct - i receive an email stating that my benefit has been cancelled and i am now liable for the entire R4600 by 4 Nov.</p> <p> </p> <p>Firstly my point is, i was notified of incorrect amounts</p> <p>Secondly, no failed payments notification was sent after each failed debit which should have been sent as per the T's and C's but i received a failed notification of a lumpsum failed debit of R675.93.</p> <p> </p> <p>I am not arguing the case that i owe R675.93 (if the R245.79 is even valid is questionable) but i would like my benefit reactivated and i would to settle this amount (R675.93) with a reasonable payment plan.</p> <p> </p> <p>Thanks!</p>
Dear Kabir
Thank you for your post.
We have referred this query to our Vitality Specialist team to investigate and contact you to resolve.
Regards,
Discovery Vitality
Dear Kabir
Thank you for your post.
We have referred this query to our Vitality Specialist team to investigate and contact you to resolve.
Regards,
Discovery Vitality
