1 reviews | Active since Nov 2009
Apple watch billing
<p>Hi,</p> <p> </p> <p>According to Discovery i did not achieve one of my goals in November 2016 and therefore i was meant to be debited with R122 on 17 Dec or something to that effect.</p> <p> </p> <p>I was sent a mail stating that this amount would be debited on 17 Dec and then on 24th and i forgot to make funds available, to which i received another email saying that funds should be made available by 30 Dec, to which i did an internal transfer on 29 Dec (I have statements to prove this) but they say that the funds were not available on 30 Dec when the debit was attempted.</p> <p> </p> <p>Therefore they are now wanting to debit me R368 on 10 Jan which includes a penalty for the uncollected amount which i find incorrect if, i can prove the amount of R122 was available and yet you didnt debit me is not my problem.</p> <p> </p> <p>Secondly from my discovery app, it clearly shows that all my goals for November 2016 were achieve, i do not care whether this was a error on the app or not, get your **** in order display correct information and do the correct things do not take customers for an absolute ride!</p> <p> </p> <p>R122 to R368 is a *******!!!! Because your so called debit was unsuccessful, which is utter bull****!</p> <p> </p> <p>Provide me with an email where i can send these screenshots to to prove it says acheived and where i can send my statement of when funds were available in the account and i will gladly do so!</p>
Good day Kabir
Thank you for contacting us.
Please send an email to *** and the billing team will review and assist.
Regards,
Vitality Team
Good day Kabir
Thank you for contacting us.
Please send an email to *** and the billing team will review and assist.
Regards,
Vitality Team
