Apple Watch Benefit Inconvenience

I AM NOT HAPPY WITH THE SERVICE THAT I AM RECIEVING FROM DISCOVERY VITALITY.

On Sunday 12th March 2023, I headed to the iStore at Mall of Africa to get an Apple Watch through the Discovery Apple Watch Benefit. The assistant helping me, asked for the Code which I received after activating the benefit and paying the activation fee. I gave them the code, however at the step of receiving the OTP. I didn't get the OTP via my email or by SMS. Therefore, they could not give me my watch. Before, I left the iStore they assured me that my code would not be redeemed as the entire process was not completed due to the OTP code not being received.

On Monday, 13th March 2023, I went to the iStore at Clearwater Mall to try and restart the process. I was told that my code has already been redeemed. Pending this, I drove back to the Mall Of Africa store to which they confirmed that my watch code has been redeemed. I was advised to call Discovery to ask for a new watch code, I did that and was advised that my case would be escalated and I would get a response within 24 hours.

It has been 24 hours, I don't have my apple watch. My apple watch code has been redeemed and I don't have a response.

I AM NOT HAPPY WITH THIS SERVICE RECEIVED AND THE INCOVENIENCE OF ME HAVING TO DRIVE BETWEEN ISTORES BECAUSE OF BROKEN SYSTEMS.