1 reviews | Active since Mar 2009
Apple Watch benefit + debt revie- HAVE NO CLUE BUT SUE ME
<p>In November 2016 I went under debt Review. I contacted Discovery the first time when the benefit could not be deducted off my credit card, as they blocked all my accounts.</p> <p>When I phoned in (End Nov 2016) - No one could tell be what needs to be done. ALL I asked was, to send me alternative banking details that I can pay for my BENEFIT as I am in a 24 month contract. The phoned me back and tried to move the benefit to my husband, but his status is on blue. They said they will call me back - TILL TO DAY: NO FEED BACK OR BANK DETAILS TO BE SUPP****.</p> <p>In the last week I received an attorney letter stating that I need to pay R4000+ something IMMEDIATELY. I responded to them and stated the circumstances, 3 days later they email me back with and ADDED R200 on the account.</p> <p>FACTS::</p> <p>1. I am in a 24 month agreement with Discovery, NOT ONE day I indicated that I want to cancel my benefit. We are currently in month 14 (10 months to go)</p> <p>2. My medical aid and vitality are PAID monthy and is up to date.</p> <p>3. When I phoned in in November, NO one could tell me what to do - now all off a sudden there is NEW rules and that applies? What did I sign in January 2016 when I signed my agreement (REVERT BACK TO THE CONTRACT)</p> <p>4. They cant terminate my contrct because my card is under debt review, I still have a LEGAL contract (and never gave any indication to stop it.</p> <p>5. I am willing to pay my monthly penalties, but NO banking details? Why doesnt Discovery send me the details that I can pay?</p> <p>Please email me ALL CORRESPONDENSE - because there is just NO tracking when its done via the phone</p>
Good Morning Yaseera,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Morning Yaseera,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
