1 reviews | Active since Nov 2013

14 Mar 2017, 10:39

Apple Watch benefit

<p>My husband broke his foot in November 2016 and we app**** for the Apple Watch benefit to be paused. This was approved after many weeks. In the meantime he was charged for the watch as he was unable to reach his weekly target. We were told we would be refunded. We have not bee refunded. The last email on 9 February 2017 said we would be refunded within 30 days. Nothing and Vitality choose to ignore our emails. Their service is disgusting and we regret the day we made use of the Apple Watch benefit.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply14 Mar 2017, 10:56
Official

Good Morning Anita,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team