Apple watch battery and software update breaks the watch

I have been sending emails since the 16th of February regarding my apple watch device to vitality review and they still haven't even bother to reply. My email is regarding escalation process, I had my first apple watch which didn't last more than 5 months and the battery was dying within 3hrs of consistent running. In December 2017, I was given a new watch and on the 15th of Feb this new watch died in the middle of software update! I was told by apple store at Sandton drive that they don't fix this type of problem and that I will be given a new one. I asked vitality what will happen if I get the new watch and a month later something else happens out of my control and I have to take it in!? since the 16th of Feb and endless email threads requesting for an escalation process, I haven't received any feedback. I am told that I am only allowed a maximum of 3 times to freeze my penalty payments!! But it is out of my control that your partnered with a company where they devices are pretty useless! I should be able to send back a dead device as many times as it breaks and I should't be change for someone that it is out of my control.

Not a single apple watch I have had broke due my negligence.

I am yet to receive a single call or email since Feb 16th.

Very lousy service thus far from vitality