Apple Watch app

I tried to activate the Apple Watch app on 14 / 02 / 2018 and spoke to Rejoice. She then gave me a reference no. for the query and then on the 23/02/2018 i got an email from Trichelle Subramanien advising that the app has a problem.

Today (28/02/2018) she advised that her IT department still have not resolved the query.

This to me is unacceptable most of my colleagues have received their reference number and their watches.

Please can you intervene.

Thanks & Kind Regards

George Karadimos