Apple Watch Activation Disaster

I have been trying to active an apple watch benefit on my wife's profile for 3 weeks. All the boxes are checked (she's secondary card holder, there is R26,000 available on the card, etc). The call centre keeps on lying about the reason for why it cannot be activated. When I suggested that I activate it on my name and transfer it without being charged a second R600 activation fee, they just said it cannot be authorised. Really? I've been on Discovery health and Vitality since 2003, paid hundreds of thousands of rands in membership fees, I'm even on Discovery Insure. And you will not authorise a mere R600 DOUBLE activation fee because YOUR system does't work? Pathetic service.