Apple Watch

Discovery Vitality really needs to up their game. We pay premium fee's every month and the service is just not good enough. My apple watch benefit ended in September 2017 but Discovery has just carried on debiting me every month for the watch, I sit on the line with the call centre for them to tell me to log the query with the online team and gave me an email address along with the reference number they provided. The automated response says I would get feedback in 5 WORKING DAYS which in is a pathetic and very slow turn around time. 6 days later not one person has contacted me or responded to my query. I then call the contact centre and they tell me "This query was resolved", which I find fascinating as the money that Discovery has just happily been debiting has not been refunded and the information I had requested was not been sent to me. I have been a diamond vitality member for years now but time and time again I am left disappointed in Discovery and Vitality.