Appalling Service: Missing Policy, Vitality Confusion & Unresolved Health Check

My experience with Discovery Life and Vitality has been utterly frustrating. Firstly, I still haven't received my Discovery Life policy documents after purchasing the policy. This is unacceptable. Secondly, the Vitality Health benefit has been a nightmare. I was promised "great rewards" but received no clear guidance on where to do free health checks. I had to find information myself online. After doing the test at Dis-Chem, I was then told it's free at a Discovery Store, which is contradictory. Worse still, my Vitality Health Check results have not reflected on my profile after more than a week. This lack of basic information and follow-through is appalling. I expect immediate action: provide my policy documents, a refund of money spent at Dischem for no reason and resolve the missing Vitality results. Right now all these discounts that are promised are inactive due to *********** processes and customer service. I'm on the verge of cancelling all 3 products I have with you.