Appalling service

Discovery Vitality's appalling customer service has left me frustrated and infuriated. Despite numerous requests to cancel my membership over the past THREE MONTHS, I've been ignored, fobbed off, and continued to be charged.

In December, I signed up for a two-month free trial, explicitly requesting that it not renew. However, I was charged in February, and subsequent attempts to cancel my membership have been unsuccessful.

Despite contacting your team in March, April, and May, I have continued to be charged. Your representatives claim to have no record of my cancellation requests. This is unacceptable, considering I have made multiple attempts to cancel.

On my most recent call, I was placed on hold for 20 minutes and eventually disconnected without a callback, despite my request to the representative.

I WANT MY FULL REFUND for the unauthorized charges