Appalling service!!

I am not pleased with service I have received from Virgin Active and Discovery. I joined the gym during this June special were June and July are free. I have been liaising with both parties involved to no avail regarding the once-off Vitality fee which is usually R1995 but it was R699 during this period. I was told by Virgin Active that all I had to do was pay this amount by the 25th of July to make sure that my gym fee is reduced. I was uncertain about this and even the Discovery agent I have spoken to did not advise me in R699 special, I found out from my sister. I asked VA to confirm the date this needed to be paid, all of a sudden they weren't sure. That being said endless calls from Virgin Active with nothing concrete, on when I should pay. I then told the VA agent ( Aphiwe) that I wanted to make sure that I pay on the correct date as this is a huge saving. He kept asking if no1 from Discovery has called and promised that someone will call me on numerous occasions. The last time I heard from his was 2 weeks ago. Discovery called me today and told me that were calling about the discount activation, I told them that I will pay the R699 on the 25th as per advice that I was given only to be told that the special is over.

Now, I need to pay R1995, WHY? WHEN YOUR CONSULTANTS COULDN'T EVEN PROVIDE ME WITH THE CORRECT INFORMATION AND I HAD TO SOURCE OUT THE INFO MYSELF! ON TOP OF THAT, I ASKED THAT INFORMATION BE VERIFIED AND CONFIRMED TO BE CORRECT? Ever since I've joined the gym, I've always used VA but this time around the level of service is shocking.

The Discovery agent I was dealing with was equally appalling she no knowledge of most things including this special and how the app worked. Someone, needs to take responsibility as one from Discovery ever called me back.