Appalling Client Service

<p>As background, we had picked up that flights on Kulula were not at 30% discount on Gold Status Vitality as promised and when I saw someone else complaining about this on Twitter, I had complained as well. Kulula responded the same day and Discovery responded two days later to me asking for my details. I provided this to them on Friday and they only responded on Monday saying the screenshot I provided does not show both flights on the return flight and could be a different airline. Which is fair. I responded to them and purely got no response until I had to message them again on Wednesday and say I am still waiting for feedback. Only for Discovery to respond again basically telling me they will only look in to this when I provide a screenshot of both flights etc. Why does Discovery not look in to this problem in any event? Obviously there seems to be a problem if I was not the only one to complain?</p> <p> </p> <p>There seems to be absolutely no interest in this issue from whomever runs that Twitter account by the way.</p> <p> </p> <p>Secondly, why are there only certain flights on Kulula I can book with? There are earlier flights on Kulula that I can book, but when viewing available flights when logged in to Vitality there are much less flights available and the times are horrible. Please do explain.</p>