PM
Portia M

1 reviews | Active since Jun 2013

09 Jun 2015, 22:20

Appaling Service

I am an athlete that registered with Discovery Team Vitality as I am a Vitality member and it made sense for me to register with them for the Benefits that I can reap by registering with them. I paid the necessary R300.00 and Submitted the ASA Form required for me to get the Licence number for 2015. <br> <br> it has been well over 3 Months and I still do not have the Pack I was supposed to have received as a Member of Team vitality. Discovery Vitality does not bother at all to communicate to me what is going on . I am the one the keeps running after them. I was told 3 weeks ago that stock has arrived as they were short of stock and it has been sent to the courier company to deliver and my delivery prioritized and low and behold still Nothing. <br> <br> We are already half into the year and I have paid R300 for basically nothing, all I get is story after story and nothing happens <br> <br> I would have gotten a license faster if I had just registered with another team <br> <br> Discovery Vitality is really a reap off, Generally the Service levels for Discovery as a whole has left a bitter taste in my mouth.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply10 Jun 2015, 09:43
Official
Hello PortiaPM,

Thank you for your comment and for bringing this matter to our attention.

We have requested that a Team Vitality Specialist contacts you to discuss.

Regards

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality