Any excuse not to give Vitality Points.

Any excuse not to give Vitality Points. I uploaded your own page from your own website for my husbands colonoscopy, yet you cannot use it and tell me information is missing? For crying in a bucket - you gave the authorisation, have paid the supplier already and yet you cannot read your own webpage information. Every time we use the webpage to upload a claim there is a bureacratic and waste of time response from yourselves. Discovery do not make it simpler - this means I am now going to have to waste time phoning you again. Useless system.