JS
James S

1 reviews | Active since Jan 2013

06 Apr 2016, 18:24

Another complaint for the discovery app

On the 3rd of April (which was now 3 days ago and over the 38 hours discovery states) I walked over 10k steps which then counts for the new rules 100 points, this has yet to be reflected on my account. As I got an apple watch if I don't meet my goals I will be forced to pay, this however is not valid if I am meeting my goals but the application which discovery relies upon does not work correctly. This is now the second complaint

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply07 Apr 2016, 10:12
Official
Hello Jamessolomon,

Thank you for your post.

We have referred this matter to our Vitality Device Team to investigate and contact you to resolve.

Regards,
Discovery Vitality