Another blooper for Discovery

Few days after my last review....with no positive feedback or assistance, I may add.... I now try cancel my Vitality Health Check scheduled for 15 Dec @ Disc Store. I can ONLY speak to a BOT who does not have the question ' How do I cancel my Discovery Health Check appointment' loaded into their list of questions to answer....so I go around and around. Discovery, take this as a confirmation that I am canceling my Health Check scheduled for 15 Dec @ Sandton store. I refuse to spend any more money on phone calls that do not reap any benefits. I called in this morning to ask how I can remove PnP as a partner for healthy foods - was told that it could not be done - I had worked that one out as I tried to do it on the web hence the phone call. I was advised to ask PnP to remove my ID from my Smart shopper account as the only solution...seriously????