Annoyed and so disappointed

I have an active apple watch benefit. For May to July, the app was not updating but the iwatch was calculating my exercises. I logged. A call in July and the June to July active rewards points were allocated and some of the money debited from my account was resounded. Only May month was outstanding. They promised to sort it out and revert to me. In Aug I decided to follow up again and they said they will update me. Nothing happened. Last week, I followed up again and the consultant promised to follow up and will revert to me. She never did.

Today I called them again and they still could not resolve the issues and they needed to escalate it to the next level manager. They told me I should get feedback after 2 working days. I mean a simple redund that is due to me, takes 3 months to process. This is so pathetic and u professional. I am still waiting for a feedback but dololo..

They can't tell me what the problem is and who is resolving it. They are ducking and diving. I first spoke to Nthabiseng, then Kathrine and today I spoke to Seth, yet all of them tell me they will escalate to the manager.. What sort of manager do we have in discovery who can't resolve simple issue??