Allocation of points for Active Rewards

I have made three calls (ref ***, do not have the ref # and ***) to discovery regarding my work-out data not pulling through especially when I do an indoor run, my average heart rate does not appear on the activity app but does appear on the health app. This has resulted in me not receiving the correct allocation of points for the work-outs (300 points)<br> . <br> For instance I did a 49 min work-out on the 20/03/2016 and obtained 12 602 steps but discovery only allocated me 100 points for the gym visit.<br> <br> I find it highly frustrating that Discovery have not resolved this issue or contacted me given that the 5 working days have past. I would like my right allocation of points.<br> <br>