After more than a month Discovery still have no clue why I get 0% discount

<p>On the 2nd of February I enquired why I am not getting the advertised discount on nappies as part of the Healthy Care benefit for which we have enrolled years ago. Now it is 4 or 5 e-mails later and Discovery still can't figure out why their benefit is not working. I realised that I am not getting any discounts on any products that I received before. They sent me 3 of the same statements showing they picked up transactions, but app**** a 0% discount. In the last mail a week ago they want me to send them slips of all the transactions at Dischem and Clicks. Do they realise how many it will be over a 6 month period? Also the problem is not that they are not picking up the transactions - they are seeing the transactions on their system, but not paying it. So why they don't investigate why I get 0% discount instead of asking for proof of transactions they can see? Bet they are hoping we don't have the slips so they can keep paying 0% discount to me. They did not even bother answering my response that was sent more than a week ago. Really poor service and not the first time this year I needed to check up and fight to get the discount they promise. If you have a Discovery product don't assume you are getting the discounts as advertised! And keep a thick file of all your slips it seems if you want to get anything out of them.</p>