after 2 weeks , still no response

On the 1st of February 2015 I activated a new benefit called team vitality , to activate this benefit you had to pay R600 if you joined cycling and R300 for running so I paid R900 for both.Since making a payment I have not received anything that Discovery promised for this benefit the welcoming email with the two vouchers from garmin , a team vitality cycling jersey , team vitality running vest and the rudy project voucher .<br> <br> What makes matters worse is that during the course of the two weeks I have made several calls to discovery and each time they would tell me they have network problems and they would fix it and they would promise me that the problem would be fixed and within a day or two and it still has not happened surely this is not acceptable , I feel like my rights have been violated as a client.