Adrian Gore attention needed!!!!

I wish there was an option to rate you 0 because that is how *********** your staff are. I called on the 11/11/2024, to enquire about Vitality and was told that all i needed was a discovery bank account including the free account that you offer. When i was transferred to the accounts team i am told that i needed an account that has a monthly fee of R25. Today when i called i'm told that i need a life cover to active Vitality and i asked to be transferred to the accounts team the agent drops the call.

Is this how your company does business especially for new potential customers?, as this is my first time considering an account with you. 3 different agents telling me 3 different things. i've based my budget according to the person that updated me on the 11/11/2024 and now i have to redo my calculations. This is bull****!!! there needs to be accountability because these agents are representing your company. Of course nothing will happen and i'll be left to rethink if i do discovery as much as you need me as a customer but atleast this will be out there for other potential customers to see before they decide to join you.

I guess this will only get any sort of action if i mention your CEO - Adrian Gore