HVdM
Heloise Van der Merwe

1 reviews | Active since May 2010

30 Jan 2017, 11:57

ACTIVITY POINTS NOT AWARDED CORRECTLY

<p>I got the new Apple Watch through Discovery and did 2 different workouts at Virgin Active on 23 Jan 2017.</p> <p> </p> <p>The running and cycling combined added up to more than 30 minutes at more than 80% of my max heart rate. I sent the screen shots to Vitality where they can see the exercises have literally a minute break between them, but they are unwilling to allocate the 300 points for this</p> <p> </p> <p>This is really disappointing as I am trying to keep to their requirements for points but they are unwilling to come to the party. The feedback was that I have to pause between exercises, which I will do in future, this however does not change the fact that I comp**** with the requirements to earn 300 points.</p>

0
Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply30 Jan 2017, 12:24
Official

Good day Heloise,

Thank you for contacting us.

We have referred your query to our device specialists, to contact you and assist.

Regards,

Vitality Team

HVdM
Heloise Van der Merwe's update03 Feb 2017, 11:00
Reviewer Update

No joy, I just received an email to state they can't award the points. Guess it is higher grade maths to add the two together.

Highly disappointed in Discovery and Vitality.