Active[un]rewards!!

<p>When a company changes a programme because they have found out that people are abusing it please make sure you make the new system work! </p> <p> </p> <p>Since the decision to change the way points are allocated through and certain devices removed I have had endless issues, I am now in week 8 and no closer to get it resolved. I have sent mails on a weekly basis (with commitment it will be resolved) some time more than twice a week, I have called and spoken to many a call center agent and have had no joy.</p> <p> </p> <p>My request is a simple one, could I please speak to someone who can assist with the issue once and for all! I Am so tired of having to go through the same process week in and week out with the same story and frankly no interest (that I can tell) of assistance.</p>