Active Rewards System Error

Despite achieving my goal last week I was not credited with a play or instant reward. After speaking to the agent on WhatsApp, he advised me to uninstall and reinstall the wrong app, wasting my time and data.

After reinstalling the correct app, he advised that the issue was widespread as a result of a system error. He then advised that the play on the gameboard would only be added next week. When I enquired if it could be allocated today, as I had intended to buy something using the Miles reward, I was told that it can only be added to next week and not today.

This also means that I cannot participate in the "Show me yours and I'll show you mine" campaign this week

Discovery should really look at improving their turnaround times for Vitality Rewards, as my last issue took a long time to get feedback and wasn't even properly resolved.