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Susan W

1 reviews | Active since Nov 2012

19 Feb 2016, 11:42

Active Rewards, ****?

I have joined the active rewards plan with discovery last year. It went well I made a lot of points with my 3 Crossfit classes, 3 ballet classes and 2 Taekwondo (martial arts) classes in a week. It is almost 9 hours of training. I walk with the ladies at work and on Sunday we walk our dogs. So when they promoted the apple watch of course i will go for it. I am a very fit active person. Well... was I wrong. About 3 weeks ago none of my classes are counting towards my vitality points. (Also it has increased from 200 points a week to 550). The only points I am making per day in the last 3 weeks are 50 points for walking (5000 + steps). The reason - I am too fit for my age. I must keep an average of 112,2 but my average during each session is about 107 (I have maxed by 215 once) but it does not count. Not for even 1 point. So I am not sure how the active rewards are a rewards for someone who is fit? And if they keep on pushing up the total you have to reach you will eventually pay for the watch.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply19 Feb 2016, 13:19
Official
Hello svonwielligh,

Thank you for your post.

We will investigate this query and contact you to resolve.

Regards,

Kholofelo Marutha
Discovery Vitality