Active rewards mess up...

<p>Hi,</p> <p> </p> <p>I have taken the apple watch through the active rewards program with Discovery.</p> <p>I received an email last week to say that i need t deposit funds, R675.93 for penalty fees. I have acheived every weekly goal for at least the past 13 weeks so not sure where they get this amount from.</p> <p> </p> <p>Upon calling the call centre yesterday, i am told that R184.34 is from Feb, for not making 2 weekly goals and then in April and June for not making 1 weekly goal each month an amount of R122.90 will be deducted. This is a total of R430.14</p> <p> </p> <p>The balance of R245.79 is apparently from August but the operator could specifically see that i acheived all my goals in August and she stated this was an error and i should allow the debit to go off and then i need to call for a refund which is absolute nonsense, sort your issues out before charging customers.</p> <p> </p> <p>Secondly when asked why am i only being debited now, she said that Discovery card systems had an issue and weren't able to debit the accounts, which is not my problem, and now cause you have an issue you want to make it my problem and debit me all at once, not a chance!</p> <p> </p> <p>Either you send a notice to customers of the issue you have been experiencing and you notify them of your intentions going forward of you do this in installments as it was meant to have been done in the first place.</p> <p> </p> <p>Please can this complaint also be send to Discovery card if the issues do concern them.</p>