Active Rewards are more of a punishment

<p>My wife and I joined the Vitality Active Rewards Program in December & we have recently been very disappointed with the level of service. From the week starting on the 11th of June our gym visits and my golf rounds as well as my Apple Watch workouts have not been reflected on our profiles in the app. I phoned Discovery on Thursday the 23rd of June to explain our challenges. The agent told me they were aware of the problem and would have it sorted out within a day. She committed to contacting Virgin Active to verify our gym visits but told me all the other activities were my responsibility to prove. She asked me to take screenshots of my golf rounds in the Saga app as well as my workout profiles in the Apple Watch app. This made me very angry for the following reasons: 1) Why is it my responsibility to prove when it isn't my fault that Discovery's app isn't working? 2) What now happens to the rewards that are contractually due to me? 3) What is Discovery doing to sort the problem out? Today, more than a week after my call, my gym visits and exercise profiles are still not reflecting. How long will I be required to compensate and be inconvenienced for Discovery's incompetence? What now happens at the end of the month? Will they wrongfully take my money? Will I have to fight for hours to get it back? I am offended.</p>