Active rewards + Apple Watch

<p>So, I signed up for the Vitality active rewards with Apple watch, wich seemd like a good thing to do due to the fact that I'm quite active and I get a cool device whereby I can track my workouts.</p> <p>All went well for the first couple of months (I achieved my goals = Discovery paid my monthly apple watch premuim). My points monitor kept on climbing up (which is ok, as I need to improve my fitness).</p> <p>When my points reached 400 points per week I started to struggel to achieve the 400 points per week on a regular basis. Please see below the actual situation: (Based on 8 week cycle of 400 points to reach)</p> <p>· 1st Week 400 points = Achieved</p> <p>· 2nd Week 400 points = Not Achieved</p> <p>· 3rd Week 400 points = Not Achieved</p> <p>· 4th Week 400 points = Not Achieved</p> <p>· 5th Week 400 points = Not Achieved</p> <p>· 6th Week 400 points = Not Achieved</p> <p>· 7th Week 400 points = Not Achieved</p> <p>· 8th Week 400 points = Achieved</p> <p>According to my calculation, I had a 25% achievment rate across the 8 week cycle. The following week, Discovery increased my points to 500 points per week.</p> <p>I made contact with them telephonically and via e-mail and no one could provide me with anwsers on how they justify increasing my weekly points to 500 if I have been struggeling to achieve 400 per week.</p> <p> </p> <p>The anwsers they could provide: "Please note that when you achieve your weekly goals, goals will progressively increase by increments of 100 points, to a maximum of 1 200 points. Once you have reached the maximum of 1 200 points, the weekly 1 200-point goal will be maintained” and “When you do not achieve a fitness goal, it initially remains as is and is adjusted downwards over time if you continues not achieving the goal”</p> <p> </p> <p>I'm very unsatisfied, as the end result does not equal their explanations.</p>