fN
fanie N
1 reviews | Active since Sept 2010
04 Jan 2016, 10:27
Active Point not reflection
Not one of my activities of this year (2 runs and one gym) has pulled through and I'm still on 0 points. It is a concern as everyone else's points are reflecting and I have the apple watch linked to my profile. I tried calling the call centre but after 13 minutes of being on hold I decided to go the hello peter route.
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Discovery Vitality & Vitality Mall's replyOfficial
04 Jan 2016, 11:33Hello fanietax,
Thank you for your comment and for bringing this matter to our attention.
We are aware of a technical issue linked to Vitality fitness points syncing both online and using our app. We are working hard to resolve this.
Please note that your points will reflect once we have fixed this issue.
Thank you for your patience.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We are aware of a technical issue linked to Vitality fitness points syncing both online and using our app. We are working hard to resolve this.
Please note that your points will reflect once we have fixed this issue.
Thank you for your patience.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Discovery Vitality & Vitality Mall's reply04 Jan 2016, 11:33
Official
Hello fanietax,
Thank you for your comment and for bringing this matter to our attention.
We are aware of a technical issue linked to Vitality fitness points syncing both online and using our app. We are working hard to resolve this.
Please note that your points will reflect once we have fixed this issue.
Thank you for your patience.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We are aware of a technical issue linked to Vitality fitness points syncing both online and using our app. We are working hard to resolve this.
Please note that your points will reflect once we have fixed this issue.
Thank you for your patience.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality