CB
Cathleen B

1 reviews | Active since Jun 2017

22 Jun 2017, 11:13

Activation of Healthy Weight Loss Benefit

<p>On the 24th of May I comleted the Vitality Health Assesments, at a Wellness Day held at my placce of work, Jones Laing LaSalle. A week later I call Vitality to enquire why I have not received my points, or an invitation to join the Healthy Weight Loss program, as my weight, BMI and waiste circumferance qualified me.</p> <p> </p> <p>I received all my Vitality points in the second week of June, but the weight loss rewards was not activated. I have emailed 3 times, and called in twice in the last 2 - 3 weeks to enquire why the benifit program has not been activated for me. I am alsways told this is a back office function (what does that even mean to me?) and that I will get feedback in 24 hours. I never get feedback, the program is still not activated for me.</p> <p>Please activate the reward benefit program for me. You have all my results on my profile, and you can see that they meet the qualification requirements.</p> <p> </p> <p>Cathleen</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply22 Jun 2017, 11:41
Official

Good day Cathy

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team