Achieving and maintaining Vitality Gold Status is unfair

Gold Status members and reduced to Silver as a result of points shortfall due to service providers not being available to complete Vitality Fitness Assessments.

Explain this to Vitality - Sir we make no exceptions, everyone is on leave and December you should plan for service providers also not being available.

Received 11,000 points today (first day service providers) could complete desired and needed assessments.

See the problem is you are talking and begging from someone who probably does not even train or have Bronze status and sure as hell will not escalate or consider the merits of the case.

Great business model, really poor customer service response.