Absolutely Terrible and Disgusting Service Discovery Vitality

Its a shame that the lowest rating is 1 star. If it would be possible they Discovery Vitality would qualify for minus 10. Thats how bad the service is. Firstly to call they only answer after every 7 or 8 minutes. Then the operator goes silent or drops the call and you have to call back. Today I spent 30 minutes trying to resolve a query where if you down grade your gym membership automatically Vitality takes it as your membership is cancelled so then Virgin Active another entity with terrible service automatically charges you fees without vitality. Then you try and use the watsapp service and they are also delayed in their responses. Now I have to wait 5 working days for the mess up caused by Discovery Vitality to be looked into not even resolved. Absolutely Terrible and Disgusting Service