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David W

1 reviews | Active since May 2016

11 May 2016, 14:01

Absolutely disgusted, frustrated, disappointed, infuriated and perplexed.....

<p>After numerous email & phone call queries, I have yet to recieve any adequate answers to any of my queries concerning the Apple watch and Vitality Active Rewards.</p> <p>It appears as if the policy at discovery is to stone wall you. You cannot get passed the call centre to speak to somebody who may know what they are talking about. You cannot speak to the person responding to your email no matter how feable the response.</p> <p>At this stage of the game I am so infuriated that the only option I can think of is to shift my whole discovery portfolio elsewhere.</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply13 May 2016, 09:32
Official

Dear David Willis

Thank you for your post.

We will contact you to discuss and resolve this matter.

Regards,

Discovery Vitality

DW
David W's update13 May 2016, 10:05
Reviewer Update
Discovery has responded appropriately, however, I do think the way in which the new Vitality Active Rewards policy was changed, implemented and app**** is draconian. With respect to the call made by Discovery, I still think that some period of grace should be allowed as many people have invested time and money in devices and apps, based on the original rewards policy, to achieve goals set by Discovery. The many punished by the few who cheat.