Absolute worst customer service

Vitality is great when you join, however if you're experiencing problems. Do not count on them to assist in an effective manner. The customer service is sloppy, in fact, to get Discovery to return your calls within 24hrs is wishful thinking. I recently had a problem with my vitality account, in which Vitality's response was to deactivate my account, no forewarning or any form of communication. When speaking to the call center agent I was told that the policy at vitality does not include engaging with the client regarding their accounts. I find this very concerning. She even went as far as to indicate that when I sent my change in banking details to them, I should have followed it up with a call to ensure that the billing specialist receives the email. So basically Vitality says that we as the clients need to do their work. So annoyed and disappointed.