Abhorrent Vitality Services

I’ve honestly had such a horrible experience with Vitality ever since I joined in February 2024. For context, I joined Vitality for the Apple Watch benefit. My 1st complaint is that a 3rd party cancelled my Vitality membership without my knowledge and Vitality still didn’t let me know about the cancellation. I had to investigate for myself when I saw that Vitality wasn’t activated on my Discovery app and I had to resolve the issue. 2nd issue-They we’re not debuting my account for 6 months and even then they did not alert me, I had to investigate by myself and I had to cough out back pay for 6 months. No one took accountability or offered a payment plan because if I didn’t pay immediate, it would’ve affected my credit and my points on my Apple Watch for the past 6 months I’ve been using it. 3rd complaint-Their active rewards system is absolutely abhorrent. I have had points that have not been uploaded on my active rewards since August. The only solution agents give me, they will contact their systems team, throw a reference number, they will be in contact with you then nothing. When my exercise rings don’t close it affects payment and it also affects my goal streak and I end up having to start all over again because of unloaded points. I literally have email streams and WhatsApp conversations as proof to everything that I am saying. I unfortunately have my Apple Watch until Jan 2026, but as soon as I that I done I am unsubscribing to Vitality. Their service has been so atrocious and it has not been a pleasant experience since I’ve joined.