A useless Active Rewards call centre -- 5 calls and STILL no luck in getting Team Reward

<p>For the week ending 13 May Discovery's systems broke. They could not see that I'd worked out on Thursday and Fridayat Virgin Active. I was supposed to get two rewards: one for achieving my goal and one for my team achieving goals together. The process to get these has been PAINFUL and your call centre is not up to the task.</p> <p>On Friday, after four calls, when I took to social media to complain, your twitter team (which rep**** on Sunday) said I'd been SMSd a code on Sa****ay. That was a lie. That have yet to respond to my twitter message saying so.</p> <p>When I called the call centre today, the agent simply read the individual Active Rewards code to me over the phone. I only realised this when I put the phone down. When I called a second time, the code SMSd to me (3 hours later!) expires on '28/12', i.e. it's already expired. This service is shocking and I now expect some form of compensation for the too-an-fro...</p> <p>Please give me my team reward and punitive reward for the time you've wasted.</p> <p>Perhaps Discovery should go back to the drawing board on Active Rewards -- your brand is suffering for it. I've not heard a single good thing about the company since April!</p>