A Technology Disaster Masquerading as a Fitness Platform

Discovery Vitality’s Strava integration is honestly a joke. None of my workouts are being picked up correctly despite every single activity on Strava clearly containing heart rate data. Their support response was to blame “missing heart rate information,” which is simply false and feels like a scripted excuse rather than actual technical investigation.

For a company positioning itself as a technology-driven wellness platform, the integration reliability is shockingly poor. Customers should not have to constantly disconnect/reconnect accounts, troubleshoot sync failures, or argue with support over data that is visibly present in the workout records.

If your rewards system depends on fitness tracking, then your integrations need to work consistently. Right now, it feels outdated, unreliable, and badly maintained. Extremely frustrating experience.