1 reviews | Active since May 2016

31 Oct 2016, 10:25

A broken broken system

<p>At least once a month I have to take time out of my day to phone Vitality to find out why one of my Apple workouts isn't reflecting! I hate having to double check every week that your systems haven't bugged out. The latest issue is that a workout I did on Tuesday STILL isn't reflecting.</p> <p> </p> <p>When I phoned the call centre, it shows as I did it on Wednesday (which I certainly didn't). It also doesn't allocate any points even though my average heart rate is 176bpm and the duration reflects as 31 minutes. I'm so tired of Discovery.</p> <p> </p> <p>I can't wait till my Apple Watch is paid off so I can get rid of everything I have with Discovery because I can only imagine what a mission it will be to claim from you.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply31 Oct 2016, 10:43
Official

Dear Juan

Thank you for your post.

We have referred this query to our Device Specialists team to investigate and contact you to resolve.

Regards,

Discovery Vitality